Delivery & Return Policy
Fast, transparent shipping across India and hassle-free returns to ensure your shopping experience with ElectroGlobal is completely worry-free.
Delivery Process Overview
Real-time updates at every step of your order shipment
Order Placed
Your order is confirmed and being prepared
Order Processed
Your items are packed and ready to ship
Out for Delivery
Your package is on its way to you
Delivered
Your order has been successfully delivered
Need help with your shipment?
Our customer support team responds within 1 business day
Small Orders & Packages
Get it in 3–5 working days
- FREE delivery for orders above ₹999
- All-day shipping dispatch, order anytime
- Cash on Delivery (COD) charges ₹30 extra
- Orders placed on Sunday ship on Monday
Receive your order in 1–3 days
- FREE delivery for orders above ₹999
- Priority processing and same-day dispatch
- COD charges ₹30 extra
- Prepaid orders placed before 3 PM ship same day
Large Items (B2B Bulk Orders)
Get it in 3–6 working days
- All-day delivery slot (7 AM – 8 PM)
- Shipping charges start from ₹200
- COD available for orders under ₹4,000
- Sunday orders ship next business day
Receive your order in 1–3 days
- All-day delivery slot (7 AM – 8 PM)
- Shipping charges start from ₹300
- COD available for orders under ₹4,000
- Sunday orders ship next business day
Refund & Return Policy
Transparent guidelines for order changes, returns, and refunds
Cancellations
To cancel or modify your order, please contact our support team at contact@electroglobal.in with your order number. Orders can be altered or canceled if they are in Pending or Payment Verification status.
Damaged During Shipment
If you receive a product damaged in transit, notify us within 3 days with clear photos/videos. Upon approval, we will provide a full replacement or complete refund, including return shipping costs.
Wrong Item Shipped
If you receive an incorrect item, please notify us within 3 days. We will arrange a replacement or complete refund covering shipping.
Return Requirements
Returns require all original package components intact:
- Fully equipped equipment & original packaging
- Purchase receipt / order confirmation
- Warranty card (where applicable)
- Unboxing video & description of defect
Frequently Asked Questions
Quick answers to common questions about shipping and returns